Privacy Statement

The Childcare Advisor

The Childcare Advisor (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of all families who engage our services. This Privacy Statement explains how we collect, use, store, and share personal information in accordance with Australian privacy principles and ethical practice.

1. Information We Collect

We collect personal information directly from the Family during the intake process, through forms, phone calls, emails, and other communication.

This may include:

Parent/guardian name(s)
Child’s name
Child’s date of birth
Address or suburb
Contact details (phone/email)
Preferred days and start date
Information regarding health, allergies, or additional needs (if disclosed)
Family preferences, priorities, and childcare requirements
Notes from consultations, calls, or meetings

We only collect information that is necessary to provide childcare advisory services.

2. How We Use Your Information

We use personal information to:

Provide childcare advisory and support services
Identify suitable childcare services
Contact childcare services on your behalf (with consent)
Prepare reports, summaries, and recommendations
Communicate with you throughout the process
Maintain accurate service records

We do not use your information for marketing, advertising, or any purpose unrelated to your childcare search.

3. Sharing of Information

We only share information with childcare services with your explicit consent, as outlined in the Service Agreement.

With your permission, we may share information that we determine is relevant and reasonably necessary to complete childcare enquiries. This may include:

Parent/guardian name
Child’s name
Child’s date of birth
Address or suburb
Contact details
Preferred days and start date
Information regarding health, allergies, or additional needs (if disclosed)

We do not share your information with:

Third‑party marketers
Other families
Unrelated businesses
Regulatory bodies (unless legally required)

4. How We Store Your Information

We store information securely using password‑protected digital systems.

We take reasonable steps to protect your information from:

Loss
Misuse
Unauthorised access
Disclosure
Alteration

Only the Advisor has access to your information.

5. How Long We Keep Information

We retain your information only for as long as necessary to:

Provide the agreed services
Meet legal or administrative requirements

After this period, information is securely deleted.

6. Your Rights

You may request at any time to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information (unless required for legal reasons)
Withdraw permission for us to contact childcare services

We will respond to all requests within a reasonable timeframe.

7. Contact Us

If you have questions about this Privacy Statement or wish to access or update your information, you may contact:

The Childcare Advisor Email: info@thechildcareadvisor.com.au Phone: 0494 798 535